Q: I am unable to connect my iPad to my StageScape with an Apple Airport Express. What gives?
A: Be sure to check to that the light on the front of your Airport Express is solid green and NOT blinking amber. If the light on your Airport Express is blinking amber, you probably have to run the Airport Utility to setup and configure your Airport Express. On windows you will have to download this Airport Utility program and install it from the apple downloads page, but if you have a Mac computer, the Airport Utillity will already be on your computer in Applications>Utilities>Airport Utility. Go through the steps to setup your Airport Express in that utility program. Don't worry if the utility prompts you to create a password for your Airport Express, that will only be applicable for creating a network connected to the internet, and will not apply for connection between your iPad and StageScape.
Q: When I update the firmware on my StageScape M20d, the mixer still thinks it has the old firmware?
A: When updating your firmware on the StageScape M20d, be sure to only have the media drive that has the firmware update on it connected to your StageScape when performing the update.
Q: I updated the firmware on my StageScape M20d, and now the StageScape App won't work?
A: The firmware on your StageScape M20d and the StageScape App must be the same version. So if you updated the firmware on your mixer, be sure to download the updated App from the Apple App store.
Q: Can Setups that were backed up on Firmware 1.10 be opened on mixers that have Firmware 1.00?
A: Yes, backed up setups can be restored on older firmware versions of the mixer, however any setups with stereo monitors may cause an error. In this case, resave the setup without stereo monitors on your firmware version 1.10 and then it will open correctly in older firmware.
Q: Is there a maximum length to L6 Link Connections?
A: Yes, all L6 Link connections require AES/EBU cables with a maximum 50 foot length. Connecting multiple AES/EBU cables together is not recommended.
Q: What is the difference between a Scene and a Setup?
A: Scenes are saved as parts of Setups - and if you move to a second setup without saving your current setup, the scenes you made on your first setup will not be saved and you can lose those scenes. It is helpful to think of scenes and setups as... if you are doing a show with 3 performing acts doing 5 songs each. Each performing act should have their own setup with a scene created for each song by that performing act. Following that thought process - you will have 3 setups and each of those 3 setups will contain 5 scenes. The stage icons, pans, effects, and levels are saved in your SCENE- but input channels and channel trims are saved in your SETUP
Q: How much time can the M20d record at a time?
| Inputs & Main Mix | Inputs Only | Main Mix Only |
Capacity | 20 Channels | 18 Channels | 2 Channels |
4 GB | 24:54 | 27:36 | 248:36* |
8 GB | 49:42 | 55:12 | 248:36 |
16 GB | 99:24 | 110:30 | 248:36 |
32 GB | 198:48 | 220:54 | 248:36 |
Recording times are listed in minutes:seconds.
*248:36 is the M20d’s maximum recording time. 2 GB is the maximum file size.
M20d will not record if SD card/hard drive has less than 64 MB of free space available.
Q: Which USB WiFi products are compatible with the StageScape M20d?
A: Only the EnGenius EUB-9801, Linksys AE1000 (AE1200 and AE2500 will not work), Samsung WIS10ABGN are compatible with the StageScape M20D. It is also possible to use Apple's USB to Ethernet adapter (UPC: 885909439560) and a WiFi Ethernet router.
Q: Which SD cards are compatible with the StageScape M20d?
A: Any class 10 SD card will work with the StageScape M20d. Only class 10 SD cards are supported.
Q: What output on the StageScape M20d should I use for my monitor amp or powered monitors when I’m mixing?
A: Use a balanced XLR cable to connect the left and right XLR outputs labeled ‘Main Outs’ to the inputs on your monitor amp or powered monitors.
Q: How do I connect the StageScape M20d to my computer for recording?
A: Prior to connecting the StageScape M20d to your computer for recording, you will need to install the latest available Line 6 drivers from our of software page at the link below:
Follow the on screen installer instructions to install the drivers correctly. Once the driver installer is complete, connect a USB cable from the USB port labeled ‘PC’ on the StageScape M20d to a USB port on your computer.
Q: Can I use condenser mics that require 48V phantom power with the StageScape M20d?
A: The StageScape M20d has phantom power available to XLR inputs 1-12. To activate phantom power, tap the Input/Output panel located in the top center of the setup, monitor, or perform screen and then tap the ‘48v’ button to the left of inputs 1-6 and 7-12 to activate phantom power for each row of inputs.
Q: Where do I plug in headphones to the StageScape M20d to monitor the mix?
A: The StageScape M20d includes a dedicated headphone output to allow you to closely and quietly monitor your mixes. Simply connect headphones to the ¼” headphone output of the StageScape M20d and adjust the level control labeled ‘Phones’ to control the headphone mix volume.
Q: How do I get a signal out of the Main Outs on the StageScape M20d?
A: For a overview of the StageScape M20d mixing process check out the StageScape M20d support video – ‘Out of the box to the first gig’ and our 'Creating a mix with the StageScape M20d' tutorial.
Q: How do I use floor monitors with the StageScape M20d?
A: The StageScape M20d features four independent monitor outputs each with their own separate monitor mix. Simply connect balanced XLR cables from the ‘Monitor Outs’ A,B,C, or D to the inputs of your floor monitors.
Q: How many total inputs are there on the StageScape M20d?
A: The StageScape M20d includes 20 available input channels:
- 12 high-performance, digitally controlled, auto-sensing mic/line inputs
- 4 additional auto-sensing balanced line inputs
- 2 digital streaming inputs direct from computer, USB drive or SD card
- 1 Stereo line input for integrating MP3 players or other sound sources
Q: Where can I find an advanced manual for the StageScape M20d?
A: There is not a single advanced manual for StageScape M20d at this time, instead there are a series of smaller manuals that elaborate on Channel Processing, Global FX, L6 Link Setup, Monitor Mode, and others.
Q: Where can I find product manuals for the StageScape M20d?
A: All of the available product manuals for the StageScape M20d can be found at the link below:
Q: Where do I register my new StageScape M20d?
A: Line 6 products can be registered to your Line 6 User account using the link below:
/account/registergear/Q: What type of footswitch can I use for the footswitch inputs on the StageScape M20d?
A: The StageScape M20d works with any momentary ¼” Tip Sleeve footswitch.
Q:Is it possible to control two StageScape M20d's simultaneously (or switch between them) in the iPad app?
A: It will be possible for a single iPad to switch between two StageScapes for control, however it is not possible to control both simultaneously. The user can select one StageScape to control at a time by selecting from a list of WiFi StageScapes that the iPad can communicate with.
Q: How do I make a monitor send?
A: First connect a powered monitor to a monitor output on the M20d. A monitor will appear on the stage labeled A, B, C, or D, depending on which monitor input you plugged into. An encoder will turn blue signifying that it controls the level of a monitor. Use that encoder to adjust the monitor gain up to the white notch on the monitor signal. Then, go to the monitor page of the M20d. Once on the monitor page the encoders of all active channels will turn blue. Adjust the levels of the active channels you want sent to that monitor accordingly.
Q: How do I make an effects send?
A: Effects sends - usually reserved for time based effects (Reverbs, Delays, Chorus, Flange and Vocal Doubler) - are found in Global FX. Go to the Tweak page, select your channel from the top left, and select Global FX. Select the Global Effect that you would like to utilize, and select the output you would like to send that effect to from the list on the left. An encoder will turn purple once you select the global effect you want. Use this purple encoder to adjust the level of your global effect.
Q: Will global effects apply effects to my entire mix?
A: No, global effects are global because any channel can send signal to global effects individually. Global effects take the place of your "aux buses" on other mixers - where you would usually have your time based effects such as reverb and delay. Further explanation can be found in the question above.
Q: Why doesn't mute all mute my headphones?
A: Mute all mutes all signals that are sent to mains and monitors, allowing mixer to make adjustments in headphones without signal being sent to outputs.
Q: How can I manually add inserts?
A: At this time inserts are not manually added or managed, because inserts are part of DSP presets available from the tweak page. Insert presets can be saved and loaded for future use. Loading insert presets from other instruments will change the icon of that channel on the stage. For example, if you have a Male Vocal channel and try to load the Bongos preset in the Tweak menu, this will change the stage icon of that channel to Bongos.
Q: Where can I mute and solo my channels?
A: Channel mutes and solos are available on the performance mode screen. To toggle between solo or mute, select the Show Solo Buttons at the top of the performance page.
Q: When using L6 Link why is there not a monitor stage icon on screen?
A: When using L6 Link, you will need to manually create a monitor stage icon. Monitors are only automatically created on the stage when an XLR is plugged into a Monitor output.
Q: How do I group my channels?
A: In setup mode, double click the encoder of an empty channel to bring up the group assign menu. From there, select the channels that you would like to be part of the group. You can group all of your global effects returns to 1 group, or any other channels.
Q: Can I change the channel colors to better organize input types?
A: No, channel colors are set and not changeable.
Q: Do I have to be in perform mode to perform?
A: Perform is the mode where you set your mix and can manage your scenes, so it is better tailored for performance management. Although the outputs will remain fully active in each of the modes.
Q: What is the difference between level and trim?
A: Trim is your input gain into the M20d, while level is your channel volume within the mix. This can also be described on other boards as: Trim is your pre-amp. Level is your channel fader.
Q: How could I connect an external signal processor to the M20d?
A: Use a monitor output to feed the processor, connect the output of the processor to a balanced line input 13-16 or an open input 1-12 if all balanced line inputs are taken.
Q: Does the M20d include a HI-Z instrument input?
A: Each of the 12 available combi inputs can accept either 1/4" instrument cables or XLR cables.
Q: What is FBS?
A: FBS stands for FeedBack Suppression and it is the built in feedback suppression on the M20d.
Q: Can the quick capture record more than 20 seconds?
A: Yes, but recording for more than 20 seconds requires a USB hard drive (with its own external power supply), SD card, or computer to be connected to the M20d.
Q: How do I use WiFi on the M20d?
A: WiFi on the M20d requires a supported USB WiFi stick. Supported USB WiFi products can be found at this link: http://line6.com/support/docs/DOC-2734
Q: How do I delete a track?
A: While in Setup mode, select the stage icon for the track you would like to delete, and tap the red trash can located in the upper right corner to delete a track.
Q: Where can I control pan?
A: In Setup or Perform mode, pan settings can be controlled by tapping the encoder menu located at the top of the screen. Then select pan from the drop down menu. In Tweak mode, you can adjust pan individually for each channel from the orange encoder. The pan setting is displayed in the bottom left of the channel Tweak menu.
Q: Can I put a limiter on my main outputs?
A: In Tweak mode, tap the channel select on the top left of the screen, select Output Channels, and Main Out. Then, select Deep Tweak from the top center of the screen. There you will find a HiPass filter, 4 band compressor, 6 band EQ, 4 band limiter, and L6 Link graphic equalizer for your outputs.
Q: Is there a graphic equalizer for my mix?
A: A graphic equalizer is available on board the M20d when using L6 link. It can be found in Tweak mode under Deep Tweak and L6 Link EQ. Graphic equalizers can be placed on all outputs, but will only be active when using L6 Link.
Q: How do I change the name of a channel?
A: In Setup mode select an input on your stage. Once a channel is selected, in the top right of the screen, you can tap on the computer keyboard icon to change the name. Or - still in the top right of the screen - you can tap on the small picture of the input you have selected, and from there change the icon of that input or change the name of that input.
Q: Why does my stage icon channel number flash yellow?
A: Because you created stage a icon without a input connected, therefor the yellow indicator is a place holder for the channels designated.
Q: Can I reassign an input once I have created the stage icon?
A: Yes, in Setup mode, to do so tap the I/O section at the top center of the screen, then tap the input you would to move, and then double tap the input you would like to assign it to.
Q: Can I sync 2 M20d's into a system that will still output to a stereo main mix?
A: No, you can not sync 2 M20d's. If you have 2 M20d's and require more than 16 inputs, it is recommended to use 1 M20d as a submixer with main outputs going into 2 inputs on the other M20d. In that case, the M20d being plugged into should be used as your main output to the speakers.
** Known Issue: Phantom Power on Inputs 7-12 does not save to scenes or setups. This has been fixed with firmware update version 1.10. **
